Cancellation & refund policy
Draft: the client will confirm the cancellation periods and refund amounts before launch.
Cancelling a booking
Call or WhatsApp our booking desk with your booking reference. We confirm the cancellation in writing.
Refunds
Refunds depend on how close to check-in you cancel and on the property's own policy. We tell you the amount when you cancel and refund to the account you paid from.
If a property cancels
If a property cannot honour your booking, we offer a similar stay or a full refund.
Last updated 19 Oct 2026